How do intoxicated patients impact staff in the emergency department? An exploratory study
Fiona Imlach Gunasekara, Shaun Butler, Taisia Cech, Elizabeth Curtis, Michael Douglas, Lynda Emmerson, Rachel Greenwood, Sara Huse, Julia Jonggowisastro, Camilla Lees, Yang Li, Daniel McConnell, Andreea Mogos, Nur I M Azmy, Scotty Newman, Kirstie ODonnell
Despite a high burden of intoxicated patients in emergency departments in New Zealand, there has been little research into the impact of these patients on staff or on how staff view these patients. We surveyed and interviewed staff at Wellington Regional Hospital Emergency Department for their experiences. We found that staff commonly encountered verbal assault from intoxicated patients, and staff reported increased workload and increased overall waiting times with intoxicated patients. Staff also observed that intoxicated patients impacted negatively on the care and safety of other patients in the emergency department. Alcohol-related presentations may impair the quality of care for all patients in the emergency department and reduce the safety and wellbeing of staff.